Question 1

Does the FindCard Pro work with Android?

Accepted Answer

No — the FindCard Pro is genuinely Apple Find My exclusive. It only works with iPhone, iPad and Mac, not Android. If Android support matters to you, the FindIt Smart Tag and our kit-bundle trackers are the ones to look at instead.

Question 2

How long does the FindCard Pro's battery last?

Accepted Answer

The FindCard Pro is wirelessly rechargeable — a single charge on any standard Qi charger lasts up to about three months of everyday tracking. You'll get a low-battery alert on your phone before it actually dies, not a dead tracker with no warning.

Question 3

Is my FindCard Pro location data private?

Accepted Answer

Yes — it rides on Apple's Find My network, which anonymizes and encrypts location reports end to end, the same privacy model your AirTags or iPhone use. Your location is never visible to us, to Apple, or to anyone except your own signed-in Apple ID.

Question 4

What's the tracking range of the FindCard Pro?

Accepted Answer

Not just near your phone. The FindCard Pro uses the whole network of nearby Apple devices to report a lost item's location, so range is effectively "anywhere another iPhone passes by," not a fixed Bluetooth radius.

Question 5

Do the FindIt Smart Tag and kit trackers work with Android?

Accepted Answer

Yes — the FindIt Smart Tag and the trackers included in our kit bundles (the Essential Travel Kit, TrackPack Duo and Nomad Guard) connect through their own app and work with both iOS and Android.

Question 6

What kind of battery does the FindIt Smart Tag use?

Accepted Answer

The FindIt Smart Tag runs on a standard replaceable coin battery, so there's no charger to remember — just swap the cell when your phone flags it as low.

Question 7

What's the range of the FindIt Smart Tag?

Accepted Answer

The FindIt Smart Tag and app-based kit trackers use direct Bluetooth, so they're strongest within roughly 100–150 ft of your phone, and rely on their own app's community-finding feature to locate an item beyond that range.

Question 8

Does the ShieldWallet Pro actually block RFID skimming?

Accepted Answer

Yes — the inner chamber is a solid anodized aluminum shell, which physically blocks the 13.56 MHz signal that contactless card skimmers use, the same principle as a Faraday cage. It's not a marketing sticker on fabric; it's the aluminum body itself doing the blocking.

Question 9

How many cards does the ShieldWallet Pro hold?

Accepted Answer

It holds 5–7 cards in the shielded aluminum compartment, plus cash or extra cards under the elastic band on the outside — for anything you don't need RFID-protected.

Question 10

Will the KeyFold Pro fit my car key fob?

Accepted Answer

It fits most standard house and office keys through its screw-locking frame, and has a bottom D-ring specifically for larger items like car fobs or a smart tracker — they hang off the ring rather than folding inside the frame with your flat keys.

Question 11

How does the KeyFold Pro's screw-locking frame work?

Accepted Answer

A single screw clamps the frame around your stacked keys, holding them fanned but silent — no jingling — while still letting each key swing out individually when you need it. Loosen the screw to add or remove a key.

Question 12

How many fingerprints can the TouchLock Pro store?

Accepted Answer

It stores multiple registered fingerprints, so you can share access with family or teammates without handing out a physical key.

Question 13

What happens if the TouchLock Pro's battery dies?

Accepted Answer

The battery is USB-rechargeable and rated for thousands of unlocks per charge, and the LED indicator warns you before it runs low — the bottom charging port stays protected but accessible, so a top-up before a trip takes a couple of minutes.

Question 14

Can I bring the BladeCard Elite through airport security?

Accepted Answer

Treat it like any knife: pack it in checked luggage, not your carry-on. It has genuine cutting edges, and TSA (and most international equivalents) prohibit blades of any size in cabin bags — a wallet-card shape doesn't change that rule.

Question 15

What is the BladeCard Elite actually designed for?

Accepted Answer

Job sites, camping and everyday repairs at home — not for carrying through a security checkpoint. It's built as a genuine tool, not a novelty.

Question 16

How does the Smart Travel Backpack's GPS tracking work?

Accepted Answer

The Smart Travel Backpack has an integrated GPS tracker built into the bag itself, so you can check its real-time location from your phone — useful for the moment you're not sure if it made it onto the same flight as you, or which luggage carousel it's headed to. It's a separate system from the card/tag trackers, since it's built into the bag rather than something you add yourself.

Question 17

What size laptop fits in the Smart Travel Backpack?

Accepted Answer

The padded compartment fits laptops up to 17.3", and the whole bag unzips flat at the security checkpoint so it lays out the way TSA wants for the X-ray, instead of you wrestling a stuffed bag open.

Question 18

Is the Smart Travel Backpack TSA-friendly?

Accepted Answer

Yes — it ships with an integrated TSA-approved combination lock already built in, not a separate accessory you have to buy or attach yourself.

Question 19

Is the Smart Travel Backpack actually waterproof?

Accepted Answer

It's water-resistant, not fully waterproof — the high-density Oxford fabric shell shrugs off a sudden downpour or a spilled drink without soaking through to your laptop, but we wouldn't recommend submerging it or leaving it out in a storm for hours.

Question 20

How long will my order take to arrive?

Accepted Answer

Shipping options and estimated delivery dates are calculated at checkout using the address you enter, so you see the exact cost and timeframe before you pay — not a vague "5–7 business days" that applies to everyone regardless of where they live.

Question 21

Can I change or cancel my order after placing it?

Accepted Answer

Contact us as soon as you can with your order number. If it hasn't been dispatched yet, we can usually adjust the address, swap a color, or cancel it outright — once it's handed to the carrier, we can no longer intercept it, but we can help you start a return the moment it arrives.

Question 22

Where do I track my package?

Accepted Answer

Sign in and open Account → Orders. Every order shows its current status there, and the tracking link appears as soon as the carrier scans it, so you don't need to dig through a separate shipping confirmation email to find it.

Question 23

How do I start a return?

Accepted Answer

Open the order in Account → Orders and use the contact link there to tell us what's wrong — wrong item, changed your mind, or a fault. We reply within one working day and walk you through the rest; there's no separate returns portal to hunt for.

Question 24

Does the item need to be unused to return it?

Accepted Answer

Yes — we ask that items come back unworn or unused, with any original packaging, so we can resell or restock them. If something arrived faulty or not as described, that condition requirement doesn't apply; tell us what happened and we'll sort it out.

Question 25

How long does a refund take once you receive the return?

Accepted Answer

We issue the refund to your original payment method as soon as the return is received and checked. From there it's your bank's turn — most cards show the credit within a few business days, occasionally a little longer depending on the issuer.

Question 26

Do I need to create an account to buy something?

Accepted Answer

No — guest checkout is available for every order. Creating an account is entirely optional; it just means your order history, delivery tracking and saved addresses are waiting for you next time, instead of starting from scratch.

Question 27

Is it safe to enter my card details on this site?

Accepted Answer

Checkout and payment are handled entirely by our PCI-compliant payment provider, on their own secure infrastructure — this storefront never sees, stores, or transmits your card number at any point. Even if you have an account with us, we hold no card data to protect, because we never had it.

Question 28

How do I use a discount code?

Accepted Answer

Enter it in the discount field on your bag page, or in the promo code box at checkout. It's validated in real time and the discount is applied to your total immediately, before you enter payment details — so you'll always see the reduced price before you commit.

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Trackers & compatibility

FindCard Pro (Apple Find My)

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